TERMS & CONDITIONS

Nocturna has the right to correct/change prices & information regarding brand, terms and conditions, postage & handling, products & services at their discretion & without notice. 

Nocturna reserves the right to cancel orders due to reasons such as; payment authorisation declines, insufficient stock, suspicion of fraudulent or malicious intent or for any other reason deemed appropriate by Nocturna.  If the cancelled/declined purchase has been charged to the customer's account or credit card, Nocturna will issue a refund within 5-10 days.

Nocturna reserves the right to refund order if billing & shipping details do not match due to fraud prevention measures.

RETURNS/EXCHANGES

Your satisfaction is our priority.  In case you receive the wrong product or if you believe your candle has a fault, please get in touch via the contact form or via email; hello@nocturna.com.au.  We would be happy to organise an exchange providing the fault you describe isn't any of the following characteristics of using natural waxes with no additives (wax discoloration, sweating/liquid beads, mottled/frosted wax surface).
There are additives that can be used to prevent this but we prefer to keep our candle as natural and safe as possible.  Please note our scents are subtle in nature.  Returned products must be in its original condition and packaging.  Returned goods must be received within 7 days from the date of sale with proof of purchase.   Goods will be inspected prior to the refund being processed.  Nocturna reserves the right to deny a refund or replacement at their discretion.

PRIVACY POLICY

This Privacy Policy governs the manner in which Nocturna Pty Ltd. collects, uses, maintains and discloses information collected from users (each, a “User”) of the https://www.nocturna.com.au website (“Site”).  This Privacy Policy applies to the Site and all products and services offered by Nocturna Pty Ltd.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, place an order, fill out a form, subscribe to the e-newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number and credit card information.

We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies

Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information

Nocturna Pty Ltd. collects and uses Users personal information for the following purposes:

  • To improve customer service
    Your information helps us to more effectively respond to your customer service requests and support needs.

  • To personalize user experience
    We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.

  • To improve our Site
    We continually strive to improve our website offerings based on the information and feedback we receive from you.

  • To process transactions
    We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.

  • To send periodic emails
    The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures. 

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out e-newsletters. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

Changes to this Privacy Policy

Nocturna Pty Ltd. has the discretion to update this privacy policy at any time. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site will be deemed your acceptance of the policy.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Nocturna Pty Ltd.

http://www.nocturna.com.au

Brisbane, Queensland, Australia, 4000

hello@nocturna.com.au